Interactive Voice Response (IVR) services range from basic message capture, transcription and lead generation programs to complex applications with real-time data access, interactive surveys and enhanced call routing. Sample applications include:

• High volume telephone voting
• Voice capture, retrieval and transcription
• Sweepstakes and contests
• Product information and ordering
• Advertising and media tracking
• Survey and polls
• Dealer/store locator

Patriot designs custom IVR applications that:

• Process thousands of simultaneous telephone calls
• Direct callers via simple menu options
• Answer frequently-asked questions via prerecorded messages
• Select real-time “instant winners”
• Redirect calls to live operators – Watchdog®
• Process orders and fulfill goods and services
• Collect valuable data from callers – names, addresses, telephone numbers, email addresses, etc.
• Track marketing effectiveness

IVR call features can include:

• XML and VoiceXML programming
• 10-digit enhanced call routing – PreciseCalc®
• Call blocking
• Repeat/duplicate caller supervision
• Time-of-day, day-of-week and special holiday call routing
• Menu options and tree routing
• Voice concatenation
• Uniform call distribution and percent allocation
• Speech recognition
• Cellular detection
• Credit card processing